So about a month ago my HTC Evo started giving me an error message almost every time I looked at the phone. The message was “The process com.htc.bg has stopped unexpectedly. Please try again.” or something similar to this. It didn’t seem to cause any problems, so I simply clicked the “OK” button and moved on. However, it was a pain the butt to do this almost every time I tried to do something on the phone.
There was nothing that jumps out at me as a single cause for this new error. Some on the web stated it was due to the 2.2 upgrade, but I upgraded to 2.2 almost 3 months prior to getting this error so I know that was not it. I tried un-installing a few apps that I installed around the time it started, but that didn’t work.
I searched the web and found many solutions ranging from turning off the Facebook auto sync, turning off the weather auto sync, and other such things. But basically I think it is a shame to turn off features on the phone to fix a problem. I mean why would I buy a super cool phone, then turn off features that caused me to buy it in the first place to solve a problem? It just didn’t make sense to me.
A couple of days ago I finally had enough and decided it was time to back up the contacts and other data to the SD card and reload the phone to the factory settings. Doing it was easy. Simply click the Menu button, then select Settings. Then I selected the SD & phone storage option, and at the bottom is the Factory data reset. From there you follow the prompts and watch the phone reboot a couple of times. After about 10 minutes I had a brand new phone again.
Of course it took me a bit longer to reload the apps i wanted, and restoring the contacts. But it is done.
So, I still am not sure what caused the error, but it is not happening any more. Problem solved, and I still have all of the nice features I wanted without disabling them.